Frequently Asked Questions
Why a physical Lockd Pod instead of just an app?
Most phone blockers rely on willpower—but willpower is not always enough. The Lockd Pod creates a physical barrier to distractions, making it effortless to stay off your phone. No passcodes, no settings to override—just real focus, on your terms.
What's included in my purchase?
✔︎ Lockd Pod – A sleek, minimalist tool designed to help you stay focused.
✔︎ Lifetime access to the LOCKD iOS App – No subscriptions, no hidden fees.
✔︎ 60-day money-back guarantee – Reduce your screen time or get your money back.
Will my phone work with the Lockd Pod?
iPhone: Lockd Pod is supported on iPhones running iOS 16.2 or later.
Android: We’re working on Android and would like to keep you updated it you sign up here!
What happens if I lose my Lockd Pod?
If you misplace your Lockd Pod, you have 3 emergency unlocks inside the app.
After that, you can purchase additional overrides:
✔ 1 unlock for $3.99
✔ 3 unlocks for $9.99
We charge for extra unlocks to encourage you to only use them when necessary, keeping you committed to distraction-free time.
Can I use a single Lockd Pod with multiple iPhones?
Yes! You can use one Lockd Pod across multiple devices, and you can also have multiple Pods in different locations (home, office, gym) for convenience.
Do you track or store any of my data?
No. Your blocked apps and focus history are stored only on your device. We do not track, store, or share your usage data.
How do I set up my Lockd Pod?
This guide can help you set up your Lockd Pod.
Can I still receive calls & notifications while locked in?
Yes! Lockd only blocks selected apps—you can still receive calls, texts, and important notifications.
Can I customize which apps are blocked?
Yes! You can choose which apps to block in the Lockd App before activating locked mode. You can also select websites to block.
What if I need to unlock my phone for an emergency?
If you urgently need access to your apps, you can use one of your three emergency unlocks within the app.
What can I block with Lockd?
Lockd allows you to block any iPhone app (except the Phone app, in compliance with Apple’s emergency access policy).
You can also block specific websites in Safari using Apple’s pre-approved list. At this time, website blocking is limited to Safari and not available on third-party browsers like Chrome.
You can create custom modes like Work, Sleep, Family Time, or Deep Focus—so your phone only works the way you need it to, when you need it to.
Shipping and Delivery
Where do you ship?
We ship worldwide! You’ll see available shipping options at checkout.
Will I have to pay import duties?
No. There are no hidden fees—what you pay at checkout is your final price.
When will I receive my order?
Orders are processed and dispatched within 24-48 hours. Once shipped, standard delivery takes 5-9 business days, depending on your location.
You’ll receive a tracking number as soon as your order is on its way.
How much does shipping cost?
Shipping is always free on orders over £50. For other shipping rates, check out our Shipping Policy.
What happens if my product gets lost in transit?
If your order doesn’t arrive within the estimated timeframe, reach out to us at team@trylockd.com, and we’ll help resolve the issue.
Warranties
How does the 60-Day Money-Back Guarantee work?
We stand by the effectiveness of LOCKD Pod. If it didn’t help you reduce screen time or you’re not 100% satisfied, you can return it within 60 days of delivery for a full refund—no questions asked.
What if I receive a defective or incorrect product?
We take quality seriously! Please inspect your order upon receipt, and if you find:
✔ A defective or damaged product
✔ An incorrect item sent
Contact us at team@trylockd.com, and we’ll make it right as quickly as possible.
What if I want to return my order?
You have 60 days from the delivery date to return your Lockd Pod, even if you’ve used it! However, the product must be:
✔ In its original packaging
✔ In the same condition as received
To initiate a return, reach out to our customer care team at team@trylockd.com.