iPhone Set Up And FAQs
This guide can help you set up your Lockd Pod for iOS.
App not responding to the Lockd Pod?
- Make sure your phone’s NFC detection is enabled
-Tap gently against the correct area (top/back of phone) at a 45-degree angle
-When clicking the Lockd button, if “Ready to Scan” doesn’t show, restart your phone
-If the popup still doesn’t appear, restart your device once more and try scanning again.
Having issues with App Picker?
Unfortunately, some limitations are due to the way Apple's App Picker is designed. We're actively working on improvements with Apple. In the meantime, try:
- Open one app category at a time
- Paste app names into the search bar
- Close categories after selecting apps
- Avoid clicking "Other"
- Force quit Lockd and restart your phone
Where can I see the User Guide?
You can find our User Guide here.
Android Set Up And FAQs
This guide can help you set up your Lockd Pod for Android.
App not responding to the Lockd Pod?
Please check whether a “Ready to Scan” message appears when you tap the center button in the Lockd app.
If it doesn’t show up, the app may not be syncing properly with your Lockd Pod. Try the steps below, testing the center button after each one:
- Force-quit the Lockd app and open it again
- Restart your phone
- Update the Lockd app to the latest version
If the popup still doesn’t appear, restart your device once more and try scanning again.
What part of my phone should I tap the Lockd Pod to?
Every Android model places the NFC reader in a slightly different spot. Here's where it's usually located:
•Samsung Galaxy (S / Note / Z series): top-center on the back, near the cameras
•Google Pixel: top-back area
•OnePlus: center-back, slightly above the fingerprint
•Sony Xperia: middle-back
If scanning is tricky, Google "‹your phone model> NFC location" — it will show you the exact location of your device's NFC reader.
Where can I see the User Guide?
You can find our User Guide here.
